How To Get Help
Get Help in a Crisis
- If there is a life-threatening emergency and you need immediate help:
- Call 911 or go to the nearest emergency room.
- If you call 911, tell the operator there is a mental health emergency and explain the nature of the emergency.
- Ask the operator to send a Crisis Intervention Team (CIT) officer. They are specially trained to assist someone experiencing a mental health emergency.
- If you or someone else is in crisis, distress or struggling, or needs someone to talk to:
- Contact the 988 Suicide & Crisis Lifeline for 24/7 support from crisis counselors.
- Call or text 988
- Online chat 988lifeline.org
- Learn more about the 988 Lifeline
- Other National Crisis Hotlines
- National Domestic Violence Hotline: 800-799-SAFE (7233)
- National Sexual Assault Hotline: 800-656-HOPE (4673)
- Teen Crisis Hotline: 800-448-3000
- National US Child Abuse Hotline: 800-422-4453
- The Trevor Project: Call 866-488-7386 or text START to 678-678. (Supports LGBTQ young people in crisis.)
- Get in touch with a mental health professional:
- If the person in crisis is already receiving mental health treatment, call the psychiatrist, clinic nurse, therapist, case manager or family physician that is familiar with the person’s history to help assess the situation and offer guidance.
How To Help Someone In Crisis
Get Help If You're Concerned About Your Mental Health
If you have concerns about your mental health, or if you have symptoms that are affecting your everyday life, don't ignore it. Reach out and get help.
- If you're in crisis, distress or struggling, or need someone to talk to:
- Contact the 988 Suicide & Crisis Lifeline for 24/7 support from crisis counselors.
- Call or text 988
- Online chat 988lifeline.org
- Learn more about the 988 Lifeline
- For non-emergency guidance on local mental health resources and support:
- Contact the NAMI Jacksonville Helpline.
- Call 904-323-4723 or email Helpline@namijax.org
- Please note: The NAMI Jax Helpline is not a crisis hotline. It is run by trained volunteers, who will respond to you within 24-48 hours. If you don't receive a response within 48 hours, please resend your email.
- Contact your primary care provider:
- Talk to your health care provider about your symptoms. They may give you a diagnosis, or refer you to a mental health professional who can help.
- Talk to someone you trust:
- While they may not be able to solve your problem, just talking with someone who is supportive and empathetic can offer some relief.
Asking For Help Can Be Hard
SAMHSA offers tips to help make the conversation easier, so you can get the kind of help you need.
- Thinking about what you need.
- Deciding who to talk to.
- Choosing the right time and place.
- How to talk about it.
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